Frequently Asked Questions
Everything you need to know about your MARAIS experience.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that sale items are eligible for store credit only.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Express options are available at checkout for delivery within 1-2 business days.
Are your materials sustainably sourced?
At MARAIS, we prioritize ethical craftsmanship. 80% of our current collection is made from organic or recycled fabrics, and we are working toward 100% by 2025.
How can I track my order?
Once your order is dispatched, you will receive an email confirmation with a tracking link to monitor your shipment's progress in real-time.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary depending on the destination and are calculated at checkout.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.